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Vice President, SaaS Services
NC - Raleigh
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Opportunity Snapshot

"We are at the beginning of the fastest transformation of a major industry in the history of our country, and Allscripts is the acknowledged leader in the sector."
-- Glen Tullman, Allscripts CEO

If you combine your technical expertise and business acumen with strong leadership, this position offers you an outstanding "right time, right company" opportunity. Health care is one of the last verticals to embrace automation, but with $19 billion in stimulus funds to promote implementation of electronic health records (EHRs), the race is on. As the largest provider of web-based claims management solutions in the nation, Allscripts is uniquely positioned to capture a significant share of this exploding market. As you develop and implement an organizational plan to grow our software-as-a-service (SaaS) business, you'll start with a clean slate from the leadership perspective, but you'll also have strong talent and resources to build on.

To be a good fit for this opportunity you will have a successful track record of building out highly reliable SaaS environments; while health care experience can be helpful, we are open to the insight a "fresh set of eyes" can bring. You will need a strong understanding of current SaaS and hosted services technology, experience managing budgets and P&Ls, and the leadership abilities to drive results across functional boundaries and organizational levels. We're looking for an effective administrator with a credible and professional presence, high integrity, and influencing skills that quickly establish credibility throughout the organization.

Allscripts is the clear leader in software, services, information and connectivity solutions that empower physicians and other healthcare providers to deliver best-in-class patient safety, clinical outcomes and financial results. Nationwide, more than 160,000 physicians, 800 hospitals and thousands of other healthcare providers in clinics, post-acute care facilities, and homecare agencies utilize Allscripts solutions to automate and connect their clinical and business operations. Together with our clients, Allscripts is transforming our disconnected "healthcare" system into a connected system of "health."

What Else You'll Bring to the Table

This could be an excellent opportunity for a proven leader at the director level to step up to the vice president level, assuming you have the proven ability to deliver results. In addition to the qualifications detailed above, you'll need:
  • 10 to 15 years of experience in an IT service or product environment with a minimum of 10 years of hosted services management experience.
  • A demonstrated ability to work collaboratively to drive results.
  • Experience leading cross-functional teams.
  • Excellent communication and people skills, including the ability to be straightforward, articulate, and tactful with others.
  • The "quick study" abilities to come in and learn the business quickly.
  • A strong intellect with an ability to absorb input from multiple sources.

What's in It for You

High visibility impact -- in a nutshell, you'll build the SaaS team and organization to go out and command a leadership position in this market. At the same time, EHR is already the fastest growing segment of our business and you'll be able to take advantage of existing processes and talent to grow a business that is already moving at high speed.

Strong momentum -- while you'll enjoy the energy and excitement of a startup-like environment, we've already got a good head of steam. For example, we are leveraging an existing partnership with North Shore-Long Island Jewish Health System to supply 7,000 doctors with Allscripts health records systems, and we have more deals like that in the works. In addition, our CEO is highly visible in the industry, and was featured in a recent Forbes Special Report ("Health Record Gold Rush," October 8, 2009).

Robust financial performance -- even before the stimulus money triggered the current expansion, Allscripts was posting strong results. Our new business bookings are up 47% from last year and 2009 revenues are expected to increase more than 20% over 2008. If you're the person we're looking for, you're already thinking, "Wait until they see the numbers I'll drive."

"Strategy and execution" -- a year ago Allscripts merged with Misys and our CEO is quick to point our that one company brings strength in strategic thinking while the other adds strength in solid execution, giving the new organization the best of both.

Excellent compensation -- in addition to a competitive salary and bonus incentive program, we offer comprehensive benefits that include all you would expect plus some pleasant surprises, such as flexible spending accounts, supplemental income protection, a generous match on the 401(k) plan, adoption support, and more.

More About Your Role

If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.

You will report to the Vice President of Operations and to the Senior Vice President of Product Development. The SaaS organization you'll take over currently has 14 and we expect that number to double over the next six months or so. The SaaS team includes Application Administrators, Application Support, Systems Engineers, Network Engineers and Database Administrators who implement, manage and maintain our SaaS and hosting platforms.

Right off the bat your key objectives will include:
  • Providing the leadership to maximize on the skill sets of the existing team and bring new talent on board and up to speed quickly.
  • Leading the design and implementation of robust solutions that insure profitability, security, high availability, and performance.
  • Tracking and reporting on key financial and operational metrics on a regular basis.
You and your team will consult with product owners on business models, set-up and running costs, etc., work with Product Development and Solutions Management to define new products, and define service level options and objectives. You also will support customer implementations, including application provisioning and administrative setup. Your day-to-day operational management objectives will include leading the team to:
  • Define operating processes.
  • Ensure compliance with application regulations.
  • Manage Security and Access Policy.
  • Provide L2 Support.
  • Monitor and report on all systems and produce service level analyses.
  • Implement patches and upgrades to applications and systems.
  • Maintain and test disaster recovery processes.
  • Conduct production configuration management.
  • Employ best practices in incident management and handling.

Keys to Success

This environment is not for everybody. Not only are we completing the merger transition phase (although Allscripts will continue to operate independently), but we're also in the midst of the industry's biggest revolutions in decades. This environment requires leaders who can inspire confidence and calm, clear focus. It also requires a high-energy approach and a sense of humor. In addition, you'll need not only the personal presence to immediately inspire confidence, but also the true substance to deliver on the promise of that presence.

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

Who We Are

Allscripts radically simplifies the art, science, and process of caring for patients. Our award-winning clinical and business solutions provide physicians with information to improve the delivery of patient care. We are focused on delivering innovative, effective, easy-to-use solutions to stakeholders across the continuum of care, including physician practices, medical centers and hospitals, and health system groups. In addition to EHR, we offer solutions for practice management, revenue cycle management, ePrescribing, document management, prenatal care, emergency department and care management systems, and homecare and referral management systems.

Allscripts is the brand name of AllscriptsMisys Healthcare Solutions, Inc., which was formed in October, 2008 by the merger of a subsidiary of Allscripts Healthcare Solutions, Inc. with Misys Healthcare Systems, LLC, a fully owned division of London-based Misys plc. The company trades on the NASDAQ under the symbol MDRX.

We are an equal opportunity employer. EOE M/F/D/V
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